Service
Quality assurance and after-sales service commitment letter
1. Service culture
Service tenet: high quality wins reputation, good quality welcomes development.
Service purpose: Professional engineers provide one-to-one service guidance for installation, allowing users to sit back and relax.
Service concept: Urgent customer needs, customer needs are our pursuit.
2. Quality Assurance
In principle, the quality of the products provided by our company shall comply with the technical standards specified by the purchaser. When there is no technical standard specified by the buyer, our company will implement it in accordance with the conventional standards and ensure product quality with sincere, enthusiastic and thoughtful pre-sales, sales and after-sales services to make you feel value for money. Our company solemnly promises that the products provided are all qualified products.
3. Service content
We promise that the warranty period of the equipment is one year. During the warranty period, we implement three guarantees and provide free repair and replacement services under normal use. If the losses caused by improper use and management by the user during the warranty period are borne by the user, we will Provide paid services; (our manufacturers in Shaanxi directly provide technology and after-sales services)
4. Service methods
Our service methods are divided into three types: telephone service, remote service and door-to-door service, which are determined according to the user's equipment conditions. We have a professional after-sales team with dedicated personnel responsible for answering and recording general questions. Feedback will be given within 1 hour and problems will be solved within 8 hours. If you encounter a complex problem, we can provide a solution within three working days. If the problem cannot be solved by telephone service, we will provide remote service. If the problem is not solved, we will send professional technicians to your home to solve the problem.
Manufacturer (signature): Gongyi Jinghua Instrument Co., Ltd.
December 07, 2022
Headquarters Address: Yingyu Industrial Zone, Heluo Town, Gongyi City, Henan Province
Telephone:+86-18595861852
WeChat Public
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